Questions, answered

Essentials is $299 setup plus $99/month. Business is $599 setup plus $149/month. Signature is $999 setup plus $199/month. Each has an initial 12-month commitment. Applicable taxes and third-party charges are separate.

Choose Essentials for up to five initial pages and a personalized industry design. Choose Business for up to ten initial pages, more layout flexibility, and an AI assistant with 250 replies per service month. Choose Signature for up to fifteen initial pages, a custom homepage direction, and 1,000 AI replies.

They reflect the initial page count, copy allowance, design approach, and revisions. The monthly subscription covers the ongoing managed service and selected features.

The initial website build is part of a paid service with a setup fee and subscription. Both prices and the commitment are shown before signup.

Yes. Annual subscription prepayment is $990 for Essentials, $1,490 for Business, or $1,990 for Signature, plus setup. This saves two monthly subscription payments. Monthly service allowances still reset each service month.

At onboarding after we confirm scope and you accept the agreement. Setup and the first subscription payment are due then. The 12-month commitment includes the build period, so billing does not wait until launch.

We'll remind you in advance. You can explicitly choose another annual prepayment or cancel. Otherwise, service continues month to month at the disclosed standard monthly price; we do not automatically charge another annual prepayment.

Yes. Every plan includes unlimited requests for routine changes to existing text, photos, hours, services, team details, offers, and small adjustments within the current design. We handle one active production request at a time.

No. Routine updates do not have a public minute allowance. New functionality, substantial redesigns, and work outside the defined service receive a quote before work begins.

Yes. After launch, every plan includes one new standard page per service month. The service month follows your subscription billing anniversary.

A page using your existing design components, with up to eight ordinary sections, up to 600 words drafted from your factual input, and one consolidated revision round. Service pages, ordinary project pages, useful location pages, and blog articles can qualify.

Additional standard pages are $49 each, or $199 for a five-page batch. You can also queue them for future included months. We ask for approval before charging.

No. Ordinary pages added through the included monthly allowance or paid standard-page price do not automatically increase the subscription.

No. The entitlement resets each service month. A complete page request accepted in its eligible month retains that entitlement if our queue delays completion.

No. Your initial build has its own page allowance. Extra standard pages beyond that initial scope cost $49 each. The monthly page entitlement begins after launch, including the remaining part of the launch service month.

There is no separate cap on standard brochure pages added through the service. Large catalogs, directories, database-driven content, bulk migration, and mass page programs need separate scoping.

Yes, when it's an ordinary useful page using facts you provide. The optional local search package adds competitor research, service-area planning, business-profile review, and a coordinated page group.

Yes, for a standard article up to 600 words based on information you supply. Interviews, specialist research, and larger editorial programs are separate.

Ordinary galleries and lead forms within the agreed page are included. Complex forms, file uploads, sensitive-data workflows, custom calculations, and advanced gallery systems are separate.

A new overall visual direction, a replacement layout system, or rebuilding large parts of the site. Small changes to existing colors, spacing, photos, and sections can be routine updates; we'll explain the scope before any paid work.

Business includes 250 AI replies per service month. Signature includes 1,000. Essentials can add 250 replies for $49/month with no setup fee.

It answers ordinary questions from approved business information, captures contact details, and directs visitors to your contact, booking, or payment options. It identifies itself as AI.

One successful AI-generated answer shown to a visitor. A chat with ten AI answers uses ten replies. Visitor messages, the static greeting, blocked spam, and failed AI generations are not counted.

We'll notify you at 80% and 100%. At the limit, the assistant stops generating AI answers and shows contact options. The rest of your site stays available. There are no automatic overage charges.

Yes. A 500-reply top-up costs $15, requires your approval, and expires at the end of the current service month. We'll show the expiry date before purchase. Recurring higher capacity can be quoted.

Yes. AI can misunderstand or produce an incorrect answer. We use approved source information and escalation options, but it is not a substitute for your team's confirmation or professional advice.

The standard assistant links visitors to your approved booking and payment tools. It does not independently confirm appointments, make binding quotes, issue refunds, or charge cards. Advanced agent actions are separate.

Yes. Updates to approved business facts and FAQs within the included knowledge-base scope are routine support. Multiple languages, large document collections, and custom integrations are separately scoped.

Standard connection/setup is included for one supported account and up to three ordinary appointment types. Any provider subscription is separate. We can review suitable free-tier options where available.

There is no separate setup or monthly fee for the simple payment page included in your website plan. Processing and other provider charges still apply. It supports up to three straightforward payment options.

Depending on the connected payment arrangement, we may receive a provider revenue share or a disclosed platform fee. We explain any fee you pay before activation. Connecting an existing payment link alone does not automatically create revenue for us.

Often, yes, if it supports the required connection. You retain your own account. We'll review compatibility and any integration limits before promising the feature.

No. Carts, inventory, product catalogs, complex subscriptions, and custom billing workflows are separately scoped.

After complete intake, our first-draft targets are seven business days for Essentials, ten for Business, and fifteen for Signature. Revisions, client responses, and vendor access affect launch. We do not publish without your approval.

No. We draft initial copy from your input within the plan allowance. You approve facts, business claims, credentials, pricing, and image rights.

The standard service is managed by our team. Send us updates. If you need a self-service editor, tell us before signup so we can confirm the platform and price.

Basic technical and on-page setup is included. Local Search Launch is $499 one time with an agreed scope up to five researched local pages; Expanded Local Search Launch is $899 with up to ten. Ongoing campaigns start at $750/month separately.

No. We can deliver the agreed website and search work, but cannot guarantee indexing, rankings, AI mentions, leads, or sales.

Routine update targets are three to five business days for Essentials, two to three for Business, and one to two for Signature, after complete instructions. Standard new pages target five business days from acceptance and complete information.

Report it through Support. We prioritize confirmed outages and broken forms, targeting a human response within four business hours. Monitoring can run continuously, but staffed support is during business hours.

Domain connection is included. Registration, renewal, and email licenses are separate. We can assist with a domain transfer or one-mailbox setup for $49 each, excluding provider and migration costs.

Yes. You retain your domain, supplied assets, and business records. Copy created through a paid page or content service belongs to you once paid. The website implementation is licensed while subscribed.

After completing the initial term and settling agreed charges, an optional $999 buyout provides the current standard implementation export or source package. It includes standard pages added during service. Hosted services and nontransferable licenses are separate.

The widget integration can be documented, but the AI runtime, usage capacity, and managed service are not purchased as owned software. A separate subscription or replacement connection is needed after the website service ends.

Yes. Standard setup adjustments are the difference between published setup fees: $300 from Essentials to Business, $400 from Business to Signature, or $700 from Essentials to Signature. We'll confirm the actual included upgrade work and any prorated subscription change. The original minimum term does not restart.

After the initial term or elected annual period. Existing pages are not removed merely because the lower plan has a smaller initial build allowance. The new plan's AI capacity and service targets apply.

Yes. During the initial commitment, you can schedule cancellation for its end. Immediate early exit is subject to the remaining agreed base installments and the agreement. After the initial term, cancel before the next charge to stop the next monthly renewal; service ends at your paid-through date.

No separate 30-day notice is required under these proposed terms. Submit cancellation before the next eligible charge. The initial 12-month commitment and an elected prepaid period still apply.

Use the account cancellation option if available or submit the Support cancellation form or verified support email. We acknowledge the request and confirm the exact end date and final payment. A call is not required.

You can request your supplied content, paid copy, and available client lead/chat export during the 30-day retrieval period. The website goes offline at service end unless migration is arranged. The implementation export requires the optional buyout.

We'll send reminders and a final warning before suspension on or after day 14. Contact us to resolve a billing issue. We do not disable your domain or email account as a website collection measure.

The agreement includes a remedy process for material service failures and refunds of unearned amounts where applicable. We do not charge future unearned fees after a qualifying termination for an uncured material failure.